Troubleshooting Bluetooth Connection Issues on Moto Z and Moto Z Force

Troubleshooting Bluetooth Connection Issues on Moto Z and Moto Z Force

Hey there! So, here’s the thing – Android is pretty awesome, but sometimes, after years of use, it can develop a few issues. And since your phone is the device you use the most, it’s no surprise that you might come across bugs and other problems that can disrupt your day-to-day usage. Whether it’s camera glitches, music playback hiccups, or a dying battery, it can be frustrating.

If you happen to own a Motorola Moto Z or Moto Z Force and you’re facing Bluetooth connection problems, don’t worry! I’ve got your back. The Moto Z, being a flagship smartphone from Motorola, offers some incredible features that other phones just can’t match. Unfortunately, some users have reported issues with Bluetooth connectivity on their Moto Z and Moto Z Force, making phone calls or listening to music with wireless earbuds a real headache.

But fear not! I’ll walk you through some troubleshooting methods to fix these Bluetooth connection problems on your Moto Z. The first thing we’ll try is clearing the Bluetooth data by following these cache-clearing steps. You see, the cache stores temporary data to help your apps run smoothly. The problem often pops up when you connect your Moto Z or Moto Z Force to Bluetooth devices in your car. So, whenever you encounter such an issue, try clearing the Bluetooth cache and data and then reconnect. Now, let’s dive into some other steps to address the Motorola Moto Z and Moto Z Force Bluetooth connection problem.

Give Your Device a Good Ol’ Reboot

Here’s the classic advice that never gets old: when in doubt, reboot! I know it’s a cliché, but restarting your device can actually fix a variety of issues. It’s the tech community’s go-to mantra: “Did you try turning it off and on again?” By rebooting your device, you clear the RAM cache and possibly restore any misbehaving apps back to normal. So, if your device is acting up or struggling to stay connected, a reboot is one of the easiest and quickest fixes you can try.

Now, instead of relying on the usual reboot function on your Moto Z, I suggest powering your phone down completely. Once it’s off, press and hold the power button to turn it back on. Sometimes, this simple maneuver is all it takes to reconnect your phone to your Bluetooth devices. Of course, if the interruptions persist, we’ll move on to clearing the cache within the Bluetooth settings.

Clearing the Cache: Step-by-Step

Now, let me guide you through the process of clearing your cache from your settings menu. Don’t worry—I’ll make it as straightforward as possible:

  1. Turn on your Moto Z or Moto Z Force.
  2. Find the app icon on your home screen and tap on it.
  3. Next, locate and tap on the settings icon.
  4. In the settings menu, look for the Application Manager.
  5. Swipe either right or left to display all the tabs.
  6. Select Bluetooth from the list.
  7. Force-stop the application.
  8. Now, it’s time to clear the cache.
  9. Tap on the option to clear the Bluetooth data.
  10. In the options menu, select OK.
  11. Finally, restart your Moto Z or Moto Z Force.

And there you have it! By following these steps, you should be able to tackle those pesky Bluetooth connection issues on your Moto Z and Moto Z Force. So, give it a try and let me know if you need any further assistance. Good luck!

Troubleshooting Bluetooth Connection Issues on Moto Z and Moto Z Force

Resetting Your Network Settings for a Fresh Start

Okay, so you’ve tried everything else and nothing seems to be working. It’s frustrating, I know. But don’t worry, I’ve got one last trick up my sleeve that might just do the trick. We’re going to reset and clear all the settings and functions on your device to give it a fresh start.

First things first, let’s find the magic button that will make all your troubles disappear. Open up your settings menu and scroll all the way down to the bottom. There, you’ll find an option called “Backup and Reset.” If you’re using simplified mode, don’t worry, it won’t be hiding from you. Just go into “General management” and then click on “Reset.” It might sound a bit scary, but trust me, it’s all part of the plan.

Now, inside the reset menu, you’ll see a few options. Ignore the first and the last ones, they’re not the ones we’re looking for. Instead, focus your attention on the second option: “Reset Network Settings.” This is the key to fixing all those pesky connection issues you’ve been having with your WiFi, Bluetooth, and mobile data.

Here’s the important part, so listen up. When you choose to reset your network settings, your Bluetooth and WiFi options will be affected too. Don’t worry, though, we’re doing this to fix them. It’s like pressing the reset button on a tangled puzzle – everything goes back to its original place and starts fresh.

So, take a deep breath, and go ahead and click that “Reset Network Settings” option. Watch as your device transforms, clearing away all the old settings and connections, ready to start anew. It might take a little while, so be patient. When it’s done, you’ll be amazed at how clean and crisp your device feels.

Now, go ahead and give it a try. I have a feeling that this simple reset might be the solution you’ve been searching for.


Once the reset is done, check if your device has reconnected with your mobile network. If not, let’s move on to other reset options below.

Clear Your Cache Partition

Next up on our list of resets: clearing your Moto Z’s cache partition. This may sound technical, but don’t worry, I’ll guide you through it. Clearing the cache partition won’t delete any user data or apps on your device. It only removes temporary data stored by the apps and software on your phone, which helps your phone load app data quickly. However, if something goes wrong with your cache, it can cause problems with your phone. By clearing the cache partition, you can fix any minor issues with your device’s usability or connection.


To start, the first thing you need to do is turn off your phone completely. Once the device is off, you’ll need to press and hold the Volume Down button and the Power Button simultaneously. Keep holding them until you see the words “Recovery Booting” appear at the top of your screen. When you see this, you can let go of the buttons.

Next, you might see a blue screen that says “Installing System Update” for up to thirty seconds. Don’t worry if you see a message saying that the update has failed – this is normal. Just give it a few more seconds and the screen will change to a black background with yellow, blue, and white text.

Now, you should see the words “Android Recovery” at the top of your screen. This means that you have successfully entered recovery mode in Android. To navigate the options, use the volume keys to move your selector up and down. Find and select “Wipe Cache Partition” from the menu.

In the picture above (taken from a Galaxy S7; the options will remain the same), you’ll see that it’s below the highlighted blue line. Make sure not to select this option unless you want to wipe your entire phone. Once you’ve highlighted “Wipe Cache Partition,” press the Power key to select the option. Then, use the Volume keys to highlight “Yes” and press the Power key once more to confirm.

Your phone will now start wiping the cache partition, which will take a few moments. Just be patient and let the process continue. Once it’s complete, select “Reboot device now” if it’s not already selected, and press your Power key to confirm. Your phone will restart, and you can check if you have reconnected to your Bluetooth devices. If not, it’s time to move on to the final, most drastic step.

Factory Reset Your Phone

As with most troubleshooting, the last step to fix your device often involves doing a full factory data reset of your phone. While this process may not be enjoyable, it is a common method for resolving software issues with your Moto Z.

Before going through with the factory reset, though, it’s important to back up your phone to the cloud using a backup service of your choice.


After you’ve made a backup of your files, let’s go to the settings menu. Look for “Backup and Reset” in the “Personal” category if you’re using the standard settings menu. If you have the simplified layout, you can find it under “General management.”

Now, choose the third option called “Factory data reset.” Keep in mind that this will erase everything on your phone, so a warning will appear showing all the accounts you’ve signed into.

Once you’ve made sure your phone is either charging or fully charged, it’s time to reset it. At the bottom of your screen, you’ll see the option “Reset phone.” Click on it and enter your PIN or password to verify your security.

Now, leave your Moto Z alone and let it do its thing. It may take around thirty minutes or even longer for the reset to finish. Don’t touch your phone during this time.

When the reset is complete, your phone will boot up to the Android setup display. If the factory reset has fixed the connection between your phone and your Bluetooth devices, you should be able to pair them again.

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