Help! Deleted Emails Are Reappearing on My Galaxy S8 and Other Email Issues

Help! Deleted Emails Are Reappearing on My Galaxy S8 and Other Email Issues

Hey there! So, I know a lot of us Galaxy S8 users rely on our smartphones for checking personal or work emails. The email app is great, except when it’s not. And judging by the number of complaints, it’s not always as smooth as we’d like it to be.

There are different issues that pop up, but one problem keeps coming back – if you delete an email or a bunch of them, only to find them back in your inbox later, well, there’s a bug. But here’s the big question: is the bug in the firmware or the account setup?

It’s hard to say. Some folks have been dealing with this issue from the start, which makes it seem like a configuration problem. But for others, it only started after an update, so maybe it’s the firmware’s fault.

I’m here to help you with three of the most common problems we face with the Galaxy S8’s email app. Let’s start with the most frustrating one – the email disappearing act.

Deleted emails keep coming back

Don’t you hate it when you delete an email, only to see it magically appear in your inbox again later? The only way to get rid of it is to delete it from both the inbox and the trash. It’s super annoying, but here’s what you can do.

From what I’ve seen, most people experiencing this issue have their email account set up with an IMAP server. This means that your email account syncs with the server periodically. And if your phone has an internet connection, it’ll use it to reach the server and make those deleted messages reappear as if they were brand new.

To fix it, you can either do the double delete – from the inbox and the trash – or you can delete your account and set it up again using a POP server. When you use a POP server, your emails will download onto your phone’s internal storage. And all you have to do is check the “Delete from server” option. Once a message is removed from the server, it won’t pop back up after you delete it from the app.

It’s a bit surprising that this issue is linked to the configuration, especially since it didn’t happen with previous Galaxy S8 models. It seems like a bug specific to the Galaxy S8’s firmware or the Email app itself. But the good news is that Samsung can fix it with the right firmware update.

I need to update my email password, but how?

Have you tried changing your email password from the email app on your Galaxy S8 or Galaxy S8 Plus? If you couldn’t find an option for it, that’s because it doesn’t exist. The only way to update your password is through the webmail. For Gmail accounts, you’ll have to log in to and update your password from there in your account settings.

Email app keeps crashing

Imagine this: you’re trying to open an email, and suddenly, you get an error message saying the email app has stopped working. Ugh, so frustrating, right? This usually happens after you’ve done an update.

Since the update seems to be the cause, you can try clearing the system cache. It’s the easiest and safest way to get rid of any corrupted cache without losing any files.

To delete the system cache, follow these steps:

  1. Turn off your smartphone.
  2. Hold down the Home key and the Volume Up key at the same time. Keep holding them and also hold down the Power key.
  3. Release the Power key when you see the “Samsung Galaxy S8” text on the screen.
  4. Let go of the other two keys when the Android logo shows up.
  5. Wait for up to 60 seconds before you start navigating.
  6. Use the Volume Down key to select the “Wipe Cache Partition” option.
  7. Press the Power key to select it.
  8. Confirm by selecting “Yes” using the Volume Down and Power keys.
  9. Wait for the device to finish the cache reset, then use the same keys to select “Reboot System Now”.

It may take a little longer for your device to restart, but once it’s back on, open the email app and see if you still get the error. If you do, it might be a problem with the app itself. Unfortunately, that means you’ll have to clear its cache and data, which means you’ll lose all your emails from the account:

  1. Go to your Home screen.
  2. Tap on Apps.
  3. Scroll down and tap on Settings.
  4. Select Applications.
  5. Tap on Application Manager.
  6. Swipe to the “All” tab.
  7. Find and tap on the email app.
  8. Tap on Force Close.
  9. Then tap on Storage.
  10. Select Clear Cache.
  11. Select Clear Data.
  12. Finally, tap on Delete.

Now go back to your email app and see how it works. If you’re still getting the same error, it’s a bummer, because the only thing left to try is a master reset of your device. But don’t worry, you can back up all your data, so you won’t lose anything important. Just keep in mind that you’ll have to set up your phone all over again:

  1. Repeat the steps from the previous section to delete the system cache: Hold down Home + Volume Up + Power, release the Power key when you see the “Galaxy S8” text, and the other two keys when you see the Android logo.
  2. Wait for up to 60 seconds, and then use the Volume Down (for selection) and Power (for initiation) keys to select and confirm the options “Wipe Data/Factory Reset” and “Yes – delete all user data”.
  3. When the reset is complete, use the option “Reboot system now” and wait for your Galaxy S8 to reboot.

Once your phone is back to normal and all set up, the email app should work without any issues.

Once your phone is back to normal and all set up, the email app should work without any issues.

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