Help! Emails Keep Coming Back on My Galaxy S9 & Other Email Problems

Help! Emails Keep Coming Back on My Galaxy S9 & Other Email Problems

The Samsung Galaxy S9 and Galaxy S9 Plus are awesome devices for managing your personal or work emails. The app is fast and easy to use, but I’ve been hearing a lot of complaints about it not working correctly.
One common issue with the email app is that when you delete an email, it mysteriously reappears in your inbox a few minutes later. Don’t worry, though, because I have the solution for you.
It’s hard to say if this problem is caused by firmware or not, but some users have reported experiencing it after updating their Samsung Galaxy S9 or Galaxy S9 Plus.
In this article, I’ll explain the most likely reasons behind this problem, which may occur in your Galaxy S9 default email app.

Why Do Deleted Emails Keep Coming Back?

Usually, when you delete an email, it goes straight to the trash folder. However, with this issue, it reappears in your inbox. The best way to get rid of it is by deleting it from both your inbox and trash. I understand that this can be annoying, so I’ll share a few other ways to solve the problem.
Based on the reports I’ve gathered, most users who experience this issue are using an IMAP server type for their email account. This means that the account synchronization with the server is done periodically, requiring an internet connection to make changes to your email account. This can cause deleted messages to reappear.
To fix the issue, you can either delete the email from both your trash and inbox again or delete and recreate the email account on your mobile device. However, this time, make sure to use a POP server type. This will allow you to download emails to your device’s internet storage, and all you have to do is check the “Delete from Server” option. When you’re done, your phone will notify the server that the message is deleted, and the problem should disappear from your phone.
Previous devices didn’t use the IMAP configuration, but the latest Samsung Galaxy S9 is a bit different. There might be a bug in the firmware or the email app causing this issue. Here are some possible explanations:

I Can’t Figure Out How to Update My Email Account Password

If you’ve tried to change your email account password from the app itself on your Samsung Galaxy S9 Plus smartphone, you might have noticed that there is no option to do so. The only way to update your password is by going to the webmail itself. If you use Gmail, go to and change your password in the account settings there.
Email Has Stopped Working Error

You might see this error message when you open an email and suddenly get a message saying, “Your email stopped working.” The app was actually working fine until you did an update.
This can happen due to the update messing with your email app. The simplest and safest way to fix it is to go to the system cache and delete it. This will prevent any corrupted cache or files from causing problems.
To Delete the System Cache…

  1. Start by turning on your Samsung Galaxy S9 or Galaxy S9 Plus by holding down the power button.
  2. At the same time, press and hold the home key and volume up key, while still holding the power key.
  3. Release the power key when you see the Samsung Galaxy S9 text disappear.
  4. You’ll then see the Android logo appear, at which point you can let go of the other two keys.
  5. Wait for about 60 seconds before using the phone.
  6. Use the volume down key to navigate to “wipe cache partition”.
  7. Select the option using the power key.
  8. Once done, use the volume down and power keys to select “yes”.
  9. The device will reset, and then you can use the same keys to select “reboot system now”.

After following the above steps, your device might restart a bit slower the first time, but once it’s rebooted, go to the email app and see if the problem still persists. If you’re still experiencing the issue, it’s likely due to app problems, which means you’ll need to clear the cache and data, causing you to lose all the emails from your account.

  1. Start by going to the home screen of your phone.
  2. Tap the app icon.
  3. Go to the settings menu.
  4. Find the applications menu.
  5. Navigate to the application manager.
  6. Swipe to the “All” tab.
  7. Tap on the email app.
  8. Find the “Force Close” button and tap it.
  9. Go to the storage option.
  10. Tap on “clear cache”.
  11. Select the “clear data” option.
  12. Finally, tap on “delete”.

Your email app will be reset back to default settings. Check to see if it works, but if it still doesn’t, your only option is to try a master reset on your device. Remember to back up your data first, as this will erase everything and start your phone from scratch.

  1. Using the same steps as before, press the home, volume up, and power buttons all at the same time.
  2. Release the power button when you see the Galaxy S9 text. Only release the other keys when the Android logo appears.
  3. Wait for 60 seconds, then use the volume down button to navigate and the power button to select “wipe data/factory reset”. Confirm by selecting “Yes – Delete all user data”.
  4. Finally, wait for the system to reset and reboot your device.

After following these steps, your phone should function normally once you’ve finished configuring it.

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