Troubleshooting Guide: What to Do When Your Samsung Smart Lock Isn’t Working

Hey there! If you’re having trouble with your Samsung Smart Lock, I’m here to help you out.

I know how frustrating it can be when technology doesn’t work the way we want it to. But don’t worry, we’ll figure this out together.

First things first, let’s go through a few steps to troubleshoot the issue.

Step 1: Check the batteries

Sometimes, the simplest solution is the most effective. Make sure the batteries in your Samsung Smart Lock are not dead or low. If they are, replace them with fresh ones and see if that solves the problem.

Step 2: Restart the lock

Like our smartphones and computers, sometimes a good old restart can work wonders. Simply turn off your Samsung Smart Lock by removing the batteries for a minute or so. Then, put them back in and power on the lock again.

Step 3: Double-check the connectivity

Ensure that your lock is properly connected to the Wi-Fi or Bluetooth. Sometimes, a weak or unstable connection can cause your Samsung Smart Lock to misbehave. If necessary, try moving closer to the router or resetting the connection.

Step 4: Update the firmware

Just like any other software, smart locks benefit from regular updates. Check if there’s a firmware update available for your Samsung Smart Lock and install it if needed. This can address any bugs or issues that might be causing the problem.

Step 5: Reset the lock

If all else fails, you can try resetting your Samsung Smart Lock to its factory settings. Keep in mind that this will erase any personalized settings and PIN codes, so make sure to have them handy. Refer to the user manual for instructions on how to perform a factory reset.

Hopefully, one of these steps helped you resolve the issue with your Samsung Smart Lock. If not, don’t hesitate to reach out to Samsung customer support for further assistance. They’ll be more than happy to help you get your smart lock up and running smoothly again.

Stubbing your toe. Long lines in grocery stores. Your Samsung Smart Lock not working. Just three things that really get on my nerves. But, like everything else in life, there’s always a solution. Wear shoes with steel caps everywhere, order groceries online, and check out this article for tips on getting your Samsung Smart Lock working again.

The Two Most Frustrating Answers

When you search online for “Samsung Smart Lock Not Working,” you’ll probably come across two really annoying answers. The first one is forums full of people telling you that you’re just not using the Samsung lock correctly. The second annoying answer is that another app is causing the problem.

Now, I’m going to cover the solution to both of these problems in the next paragraphs. But, if your problem is something else and you’ve already tried these fixes, don’t worry! Keep reading to find new, practical solutions to this Smart Lock problem.

A Third-Party App Is the Culprit

Try starting your device in safe mode. This disables many non-essential apps and prevents them from messing with your Smart Lock. In safe mode, your apps can’t affect how your Smart Lock works.

But, if your Smart Lock still doesn’t work in safe mode, don’t despair. There’s a chance that whatever functions the Smart Lock needs to do its job have been disabled in safe mode. It’s unlikely, but it’s possible. Here’s what you can do.

Restart your device as usual and start disabling your apps one by one. Start with apps that obviously won’t affect your Smart Lock, like games. Once all your games are disabled, it’s time to get systematic.

Disable an app, check your Smart Lock, re-enable the app, and then try disabling another one. If your Smart Lock starts working again, you’ve probably found the problematic app. Experiment with your newest apps first, but remember that updated apps could also be causing the trouble. Maybe your VPN, a new navigation app, or even your antivirus software is the issue.

Are You Using the Right Setting?

You have three modes to choose from. There’s “Phone Only,” which uses your phone’s GPS to figure out your location. It’s accurate but drains your battery quickly if you leave your GPS on all the time.

Then there’s “Battery Saving” mode. It uses your Wi-Fi connection and mobile networks to determine your location. It’s a great mode to use with your Smart Lock, especially if you mainly use your phone at home.

The last mode is “High Accuracy,” which uses mobile networks, Wi-Fi, and GPS. It’s not really necessary for everyday use, but it can help you troubleshoot. If you turn on “High Accuracy” and your Smart Lock still doesn’t work, at least you’re a step closer to finding a solution.

Calibrating Your Compass

Some people say that calibrating your device’s compass can help fix location-related issues with your Smart Lock. Each device has its own method for calibrating the compass, so you might want to look up how to calibrate yours. Even if it doesn’t directly fix the Smart Lock problem, it might contribute to a solution down the line.

Update to the Latest Operating System Version

If you’ve been searching for ways to fix your Samsung Smart Lock, you’ve probably seen suggestions like re-enabling your Smart Lock. The truth is, most of these solutions are just bandaids for problems caused by updates. Update your device’s operating system and then find a way to re-enable your Smart Lock.

For example, on Android, go to “Settings” and then “Lock Screen and security.” Tap on “Other Security Settings” and scroll down to “Trust Agents.” That’s where you’ll find the Smart Lock. If it’s disabled, enable it again. This tip works best right after updating your operating system.

Is Your Device Being Used in Multiple Locations?

It’s possible that your Google account is active in more than one place, and your Smart Lock is either disabling itself or prioritizing the other device in use.

Having your Google account active in multiple places can be a problem. It could mean that someone else is using your account without permission. However, sometimes innocent actions, like logging into a website, can confuse your Google account and leave it active when it shouldn’t be. Even connecting to Wi-Fi on a bus can cause your Google account to show as active near the bus depot.

To check, go to your profile picture on the top right of your screen. Click on your Google Account, which should be a big blue button. Navigate to “Security” and then “Your Devices.”

Don’t worry too much about Chromebooks and desktop computers, as they shouldn’t affect your Smart Lock. Focus on active smartphone devices and consider deactivating any that shouldn’t be using your account. Also, make sure to check your entire device list. There may be a link that says “+ 1 more.” Click it to see your other active devices.

Conclusion – Try Different Solutions

Often, you can find the problem by trying different solutions and eliminating possible causes one by one. Look for the most recent events that happened before your Smart Lock stopped working. Think about updates, apps you downloaded, and even Google services you signed up for.

Did any of these methods work for you? Did you come up with your own fixes? Let us know in the comments!